O2 For Everyone: Frequently Asked Questions (FAQ)

11. How do I choose between an oxygen cylinder and a concentrator?

If you need oxygen for short-term or emergency use, a B-Type or D-Type oxygen cylinder is best. For continuous therapy, a 5 or 10 LPM oxygen concentrator is more cost-effective and easier to manage. You can also rent both types here in Kolkata, Howrah, or Hooghly, India.

12. What is the difference between 5 LPM and 10 LPM oxygen concentrators?

5 LPM units (like Philips EverFlo or Oxymed Mini) are ideal for standard home use. For dual-patient usage or ICU setup, a 10 LPM machine is recommended.

13. Can I get oxygen cylinders delivered at home in Kolkata, Howrah, or Hooghly, India?

Yes. We offer same-day delivery of oxygen cylinders across Kolkata, Howrah, and Hooghly, India with full setup support and refill services.

14. Is a humidifier bottle necessary for oxygen concentrators?

Yes. It prevents dryness or nosebleeds. All our humidifiers and connectors are compatible with 5 & 10 LPM concentrators.

15. Do I need a prescription to rent or buy an oxygen concentrator?

Yes. A valid doctor’s prescription or discharge summary is required before dispatching oxygen therapy equipment.

16. What is a Fowler bed and when should I use it?

A Fowler hospital bed allows backrest and legrest adjustment, making it ideal for recovery, elderly care, or post-surgery support.

17. What makes the Deluxe Fowler bed different?

The Deluxe Fowler Bed includes ABS head & foot panels and a fiber-coated frame—safer, more hygienic, and more durable.

18. Do you provide ICU beds for home care in India?

Yes. We offer both Manual and Electric ICU Beds with multiple functions and nationwide delivery.

19. Are mattresses included with your hospital beds?

No. Mattresses are sold separately and come in standard, premium, and ICU variants for the perfect fit.

20. Can you deliver and install hospital beds at home in Kolkata, Howrah, or Hooghly, India?

Yes. We provide full delivery and installation support in Kolkata, Howrah, and Hooghly, India. Installation videos and WhatsApp assistance included.

21. What’s the difference between CPAP and BiPAP machines?

CPAP delivers continuous airflow, while BiPAP offers two pressure levels—ideal for patients who need respiratory support with easier exhalation. We offer CPAP and BiPAP rentals for both types.

22. Do I need a sleep study report to rent a BiPAP or CPAP machine?

Yes, a doctor’s prescription or sleep study report is usually required. You can share it via WhatsApp before placing your rental request.

23. How do I know if I need an Auto BiPAP or an ST/AVAPS BiPAP?

Auto BiPAP suits general cases like sleep apnea. ST or AVAPS BiPAP machines are for more advanced respiratory conditions. If unsure, speak to your pulmonologist or message us for guidance.

24. Can I rent BiPAP/CPAP machines in Kolkata, Howrah, or Hooghly, India?

Yes. We offer doorstep BiPAP/CPAP rentals with same-day delivery in Kolkata, Howrah, and Hooghly, India. You can confirm via WhatsApp at 9007427926.

25. Is a mask included in BiPAP/CPAP rentals?

No. Masks are sold separately based on fit and type (nasal/full face). Browse our accessories collection to buy the right one.

26. Do you rent BiPAP/CPAP machines for long-term use?

Yes. We offer discounted long-term rentals. Reply “Offers for BiPAP Rental” via WhatsApp for custom quotes on 3+ months.

27. Do BiPAP or CPAP machines need a humidifier?

Some models come with in-built humidifiers. If your device doesn’t, we recommend adding one for comfort, especially in winter or dry environments.

28. What’s the rental duration for BiPAP/CPAP machines?

We offer 7-day, 15-day, and 30-day rental options for all respiratory machines. Long-term plans also available.

29. Are BiPAP machines safe for COVID/post-COVID use?

Yes, but consult your physician before use. We sanitize all equipment before delivery. See our sanitization policy for details.

30. How do I choose the right CPAP/BiPAP brand?

We offer trusted models from BMC, Philips Respironics, and ResMed. Contact us for advice, or browse our curated BiPAP/CPAP collection.

31. What is an air mattress and when should I use one?

An air mattress helps prevent bedsores and pressure ulcers for bedridden patients. It alternates air pressure to improve circulation and comfort. Browse our AccuSure Air Mattress for ICU/home care setups.

32. Do you offer air mattresses for rent or only for sale?

Currently, our air mattresses are available for purchase only.

33. How soon can you deliver products within Kolkata, Howrah, or Hooghly, India?

We typically deliver within 1–6 hours of order confirmation in these locations. For rural or remote zones, WhatsApp us before ordering: 9007427926.

34. Do you deliver across all of India?

Yes, we deliver PAN-India. However, priority service and express delivery are available in West Bengal and neighboring states. Contact us before placing urgent orders.

35. Can I schedule delivery or return pickup in advance?

Absolutely. Let us know your preferred time slot during checkout or via WhatsApp, and we’ll align it with our dispatch team.

36. What are the delivery and installation charges?

Delivery charges vary by distance and urgency. Basic installation is free in core zones, and video assistance is available for others. See our Rental Info Page for estimates.

37. Do I get tracking or status updates after placing an order?

Yes. You’ll receive WhatsApp updates and calls from our team once the order is packed, dispatched, and delivered. Real-time support is available at 9007427926.

38. What if the equipment I received is not working?

Message us immediately on WhatsApp. We’ll arrange a replacement within 2–6 hours in Kolkata, Howrah, or Hooghly, India. Outside cities may take 24–48 hours.

39. Do I need to keep the packaging for returns?

Yes, please retain the original box or bag. We charge for missing packaging, especially on rentals like oxygen concentrators, BiPAPs, or hospital beds.

40. How do I buy accessories like cannulas, humidifiers, or oximeters?

Visit our Oxygen Accessories Collection for masks, tubes, filters, and more. All products are quality-checked and compatible with our machines.

41. What monitoring devices do you offer for home use?

We currently offer pulse oximeters and digital flow meters suitable for basic monitoring in oxygen therapy or post-discharge recovery setups.

42. Do I need a prescription to buy a pulse oximeter?

No. Pulse oximeters can be purchased without a prescription. These are essential for tracking blood oxygen saturation during recovery.

43. Which oximeter is best for daily monitoring?

Our fingertip pulse oximeters are accurate, easy to use, and come with a digital display. Browse the available models in our monitoring devices collection.

44. Do you offer bundle discounts for ICU setup equipment?

Yes. If you're ordering multiple items like beds, concentrators, BiPAPs, and accessories, message us for a custom ICU combo quote via WhatsApp.

45. How do I set up a complete ICU at home?

You’ll typically need a hospital bed (manual or electric), an oxygen concentrator or cylinder, BiPAP (if needed), mattress, and oximeter. Visit our main equipment catalog or message us for help creating a custom package.

46. What if I order a product and don’t need it anymore?

We don’t accept returns on used medical equipment for hygiene reasons. If unopened and unused, WhatsApp us within 24 hours of delivery to check return eligibility.

47. Can I cancel a confirmed rental order?

Yes, cancellations are allowed only before dispatch. Once dispatched, rental orders are non-refundable. Message us quickly via WhatsApp to request cancellation.

48. What if I receive a damaged or faulty product?

If anything arrives damaged or doesn’t function as expected, contact us immediately. We’ll replace or repair the unit under our equipment protection policy.

49. Do you offer same-day replacements if something stops working?

Yes, in Kolkata, Howrah, and Hooghly, India we offer same-day replacements. For other cities, we aim to dispatch a replacement within 24–72 hours.

50. How do I contact your support team quickly?

You can reach our support team 24x7 via WhatsApp, phone, or live chat. We're always ready to help with setup, emergencies, or order assistance.

51. What's included in your oxygen cylinder combo kits?

Our comprehensive OxyKits include everything needed for immediate oxygen therapy in India. Each D-Type Medical Oxygen Cylinder Kit contains a medical-grade oxygen cylinder (filled and tested), high-quality regulator with flow meter, 5-meter medical tubing, nasal cannula, and complete safety instructions. Order your OxyKit today with same-day delivery in Kolkata, Howrah, and Hooghly areas of India.

52. Do you offer oxygen concentrator accessories separately?

Yes! We stock essential oxygen concentrator accessories throughout India. Available separately: connector kits for universal humidifier connections, replacement filters and tubing, backup power supplies, humidifier bottles for added comfort, and carrying cases for portability. Each accessory is tested for compatibility with major concentrator brands. Browse our accessories or rent a complete setup for hassle-free oxygen therapy in India.

53. What are your long-term rental options for medical equipment?

We provide flexible long-term rental solutions across India for extended oxygen therapy needs. Options include monthly rental plans starting from ₹845/month, quarterly packages with cost savings, annual contracts for maximum savings, and custom rental periods for specific medical requirements. Long-term rentals include maintenance, 24×7 support, and equipment upgrades. Contact us via WhatsApp for personalized long-term rental quotes in Kolkata, Howrah, Hooghly, and pan-India delivery.

54. How do I choose between B-Type and D-Type oxygen cylinders?

Selection depends on your specific oxygen requirements in India:

• B-Type Cylinders (10.2L capacity): Portable and lightweight, ideal for emergency backup, 4-6 hours oxygen supply at 2LPM, perfect for short-term use
• D-Type Cylinders (46.7L capacity): Higher capacity for extended use, 20-24 hours oxygen supply at 2LPM, best for home-based patients, more economical for long-term therapy

Need guidance? Our experts provide free consultations. Order the right cylinder with immediate delivery in India.

55. Do you service areas outside Kolkata, Howrah, and Hooghly?

Our primary service areas in India include Kolkata, Howrah, Hooghly, North and South 24 Parganas with same-day delivery. For other regions: Pan-India delivery available for equipment purchases, extended delivery network through partner suppliers, specialized courier services for urgent requirements, and local service tie-ups for maintenance support. Emergency oxygen needs anywhere in India? Contact our 24×7 helpline for immediate assistance and fastest possible delivery solutions.

56. What maintenance is required for rented oxygen concentrators?

Minimal maintenance required with our rental concentrators in India:

• Weekly filter cleaning (we provide backup filters)
• Monthly service checks by our technicians
• Immediate replacement for any technical issues
• 24×7 emergency support included

All maintenance costs are included in rental fees. Our technicians perform regular servicing to ensure optimal performance. Rent worry-free with our comprehensive maintenance support across India.

57. Can I upgrade my rental equipment during the rental period?

Absolutely! We offer flexible upgrade options throughout India: Upgrade to higher capacity concentrators, switch between cylinder and concentrator therapy, add accessories like humidifiers or backup power, and modify flow rates based on prescription changes. Upgrades are processed within 24 hours with minimal price adjustments. Contact us via WhatsApp to discuss upgrade options for your current rental in India.

58. What safety certifications do your medical oxygen products have?

All our products meet stringent safety standards in India: ISO certification for medical-grade oxygen, CE marking for European safety compliance, ISI certification for Indian safety standards, regular quality audits and testing, and hospital-grade equipment verification. Safety documentation provided with each delivery. Trust our certified medical equipment for reliable oxygen therapy across India. Browse our complete certified catalog.

59. How quickly can you deliver oxygen equipment for emergencies?

Emergency delivery timeframes across India:

• Kolkata, Howrah, Hooghly: 1-3 hours emergency delivery
• Greater Kolkata area: Same-day delivery
• Other West Bengal districts: Within 24 hours
• Pan-India emergencies: 24-48 hours via express courier

Our 24×7 emergency helpline ensures immediate response. Call now for emergency oxygen delivery anywhere in India.

60. Do you provide training on using oxygen equipment safely?

Yes! Comprehensive training included with all equipment in India: Setup demonstration by qualified technicians, safety protocols and emergency procedures, proper usage techniques for optimal therapy, maintenance guidelines and troubleshooting, and family member training for caregiver support. Training provided at delivery and available ongoing. Our expert team ensures confident, safe oxygen therapy usage. Get trained support with every equipment rental or purchase across India.

61. How can elderly patients safely use oxygen concentrators at home in India?

Elderly patients should follow these safety precautions when using oxygen concentrators such as the Philips EverFlo or Oxymed Mini in Howrah, Kolkata, and West Bengal, India:

• Place the concentrator in a well-ventilated area, away from dust, heat, and flames
• Keep the device on a stable, flat surface to avoid accidental tipping
• Make sure tubing is untangled and not a tripping hazard
• Clean filters regularly as per the manufacturer's instructions
• Avoid smoking or using open flames near oxygen equipment

Our experts provide setup and safety guidance. Reach out via WhatsApp for personalized support.

62. Which oxygen concentrator models are best suited for elderly users in India?

Recommended models for elderly patients include:

• Philips EverFlo: Low noise, energy-efficient, easy to operate with continuous flow up to 5 LPM
• Oxymed Mini: Compact and lightweight with advanced alarms and flow rate up to 5 LPM
• OxyFlow 5: Known for quiet operation and 93% oxygen purity at 5 LPM

Explore these on our Oxygen Concentrators Collection.

63. Are portable oxygen concentrators suitable for elderly patients in India?

Yes. Portable oxygen concentrators like the Inogen One are lightweight and designed for easy use outside the home. They feature battery power for mobility and simple controls, ideal for active seniors. We provide delivery, setup, and training services across India. Contact us via WhatsApp for details.

64. What precautions should elderly users take when handling oxygen cylinders?

Elderly patients should observe these safety tips when using oxygen cylinders in Kolkata, Howrah, and across India:

• Do not lift or move heavy cylinders alone; seek assistance
• Store cylinders upright in a secure, ventilated area away from heat or flames
• Regularly check pressure regulator and tubing for damage
• Avoid smoking near oxygen cylinders

Our team offers full delivery and installation support. Visit Oxygen Cylinder Kits for options.

65. How often should elderly patients maintain their oxygen equipment at home?

Elderly users should:

• Clean concentrator filters monthly (Philips EverFlo, Oxymed Mini, etc.)
• Perform weekly visual checks for tubing wear or blockages
• Schedule professional monthly maintenance—available across Kolkata, Howrah, and West Bengal, India

Connect with us on WhatsApp for maintenance scheduling.

66. Is it safe for elderly patients to use humidifier bottles with oxygen concentrators?

Yes, humidifier bottles are advisable to reduce dryness and discomfort during oxygen therapy, especially for elderly users in dry or changing climates across West Bengal and India. Ensure bottle compatibility with your device, such as Oxymed or Philips EverFlo. Find genuine humidifier bottles in our Oxygen Accessories Collection.

67. Can elderly patients rent oxygen concentrators and related equipment in India?

Certainly. We offer convenient rental plans with delivery, setup, and ongoing support tailored for elderly users in Howrah, Kolkata, West Bengal, and pan-India. For quick rental inquiries or bookings, WhatsApp us at 9007427926.

68. What common issues should elderly users watch for in their oxygen concentrators?

Be alert for:

• Unusual noises or vibrations
• Reduced oxygen flow or alarms on models like Philips EverFlo
• Error codes or flashing indicators

Our 24×7 support team is available across India for remote troubleshooting or technician visits. Contact us at WhatsApp anytime.

69. How can family members support elderly patients using oxygen equipment safely?

Families should assist by:

• Helping with daily equipment checks and cleaning routines
• Ensuring tubing and devices are safely positioned
• Monitoring oxygen levels using pulse oximeters
• Attending training sessions—professional guidance available on request

Schedule training via our Contact Page.

70. What should elderly patients do during power outages when using oxygen concentrators?

Recommended steps:

• Arrange battery backups or keep oxygen cylinders ready as backup
• Avoid open flames near oxygen equipment
• Contact our emergency support in Kolkata, Howrah, and pan-India for urgent backup deliveries

Our rental plans include emergency assistance. For help, message WhatsApp anytime.

71. What oxygen equipment is best for pediatric patients in India?

For children, we recommend low-flow, pediatric-friendly oxygen concentrators such as the Oxymed Mini or portable units like the Inogen One with flow settings matching a doctor's prescription. Always use pediatric-sized nasal cannulas or masks for comfort and safety. Browse options in our Oxygen Concentrators Collection.

72. How can parents ensure safe oxygen therapy for children at home?

Parents in Kolkata, Howrah, and across West Bengal, India should:

• Follow the physician’s prescribed flow rate carefully
• Use child-appropriate cannulas or masks
• Keep devices away from children’s play areas
• Check tubing daily for kinks or damage
• Supervise use at all times

Book a safety training session via WhatsApp.

73. Are portable oxygen concentrators suitable for children in India?

Yes. Portable concentrators like the Inogen One G5 are lightweight, quiet, and come with child-friendly carrying options. These are ideal for mobility and school travel with parental supervision. Contact us to configure pediatric settings via WhatsApp.

74. What precautions should be taken when children use oxygen cylinders?

For pediatric patients:

• Never let children handle cylinders alone
• Secure cylinders upright away from play zones
• Attach regulators and tubing only under adult supervision
• Ensure oxygen source is turned off after use

Our delivery team in India provides safe setup and demonstrations. See our Oxygen Cylinder Kits.

75. How can I monitor my child’s oxygen therapy at home?

We recommend using a pediatric-compatible pulse oximeter to track oxygen saturation levels. Models are available in our Monitoring Devices Collection. Our team guides parents in reading and understanding results across India.

76. Can children use humidifier bottles with oxygen concentrators?

Yes, humidifiers are beneficial for preventing nasal dryness in children, especially during prolonged therapy or in dry climates in India. Always use sterilized water and compatible pediatric equipment. Find options in our Oxygen Accessories Collection.

77. What signs indicate my child’s oxygen equipment needs attention?

Be alert for:

• Unusual device noise
• Reduced oxygen flow
• Moisture build-up inside tubing
• Poor fitting of cannula or mask

Our 24×7 service in India is ready to troubleshoot or replace faulty units. Message us on WhatsApp.

78. How should pediatric oxygen equipment be stored when not in use?

Store concentrators and cylinders in a dry, cool, and well-ventilated area. Keep them out of children’s direct reach to avoid accidents. For storage advice and protective covers, explore our Accessories Collection.

79. Can I rent pediatric oxygen therapy equipment in India?

Yes. We provide rental plans for pediatric concentrators, portable units, and cylinders with doorstep delivery and setup in Kolkata, Howrah, West Bengal, and pan-India. Inquire via WhatsApp for urgent rentals.

80. How can schools in India prepare for students requiring oxygen therapy?

Schools should have:

• A trained staff member familiar with device operation
• A safe, quiet space for oxygen administration
• Emergency contact info for rental providers or parents
• A small backup oxygen cylinder on-site if prescribed

We offer consultation and supply pediatric-friendly equipment to schools across India. Contact us via our Contact Page.

81. How does the humid season in India affect oxygen concentrators?

High humidity can cause moisture build-up in filters and tubing of concentrators such as the Philips EverFlo or Oxymed Mini. This may reduce efficiency and increase the risk of bacterial growth. We recommend regular filter checks and prompt servicing during the humid season. Book maintenance on WhatsApp.

82. What precautions should I take to protect my oxygen concentrator in humid climates?

• Keep the concentrator in an air-conditioned or dehumidified room
• Clean filters weekly during high humidity months
• Use a surge protector to guard against power fluctuations from storms
• Inspect tubing for condensation build-up

Find compatible filters in our Oxygen Accessories Collection.

83. Can moisture damage portable oxygen concentrators like Inogen One during monsoon or humid season?

Yes. Prolonged exposure to humidity can damage internal components of portable units such as Inogen One G4. Always store devices in a dry, cool place and use a protective carry bag when outdoors in humid areas of India.

84. How should oxygen cylinders be stored in humid conditions?

• Store cylinders upright in a well-ventilated, dry location
• Keep regulator components dry and free from condensation
• Inspect daily for rust or moisture marks

Shop cylinder covers and maintenance kits in our accessories section.

85. How often should humidifier bottles be cleaned during high humidity months in India?

Daily cleaning with mild soap and sterile water is recommended to prevent bacterial growth. For elderly or pediatric patients, even slight contamination can be harmful. Purchase spare humidifier bottles from our Oxygen Accessories Collection.

86. Does high humidity affect oxygen purity?

Yes. Excess moisture in intake air can impact purity in models like OxyFlow 5 and Philips EverFlo. Regular maintenance and dry storage will help maintain the 90–96% purity range. Contact us for servicing in Kolkata, Howrah, and West Bengal, India via WhatsApp.

87. What accessories can help protect oxygen devices in humid weather?

Protective covers, dehumidifier packets, and waterproof carrying cases are useful. Our curated Accessories Collection has options for Philips, Oxymed, and Inogen devices.

88. How can I prevent mold or bacteria buildup in humid climates?

• Disinfect tubing and masks weekly
• Replace disposable cannulas every 7–10 days
• Use only distilled or sterile water in humidifier bottles
• Store unused accessories in sealed dry containers

Learn more in our full FAQ guide.

89. Can air conditioners or dehumidifiers improve oxygen equipment performance in humid season?

Yes. Cooling and controlling room humidity can extend the life of devices like the Philips EverFlo and Oxymed Mini, and keep oxygen purity stable. It’s especially important in coastal or monsoon-prone areas of India.

90. How quickly can you service oxygen equipment damaged by humidity?

For Kolkata, Howrah, and West Bengal, India, we offer service within 24 hours. Pan-India repairs are available with quick courier options for parts replacement. Book a service via our 24×7 WhatsApp helpline.

91. How does monsoon weather in India affect oxygen concentrators?

Monsoon moisture can seep into concentrators like the Philips EverFlo and OxyFlow 5, causing internal damage and reducing oxygen purity. Always keep devices in a dry, elevated spot to avoid floor-level dampness. Book preventive maintenance on WhatsApp.

92. What precautions should I take to protect oxygen concentrators during monsoon?

• Place devices away from windows to avoid rainwater splashes
• Use waterproof dust covers when not in use
• Connect to a stabilizer to avoid voltage variations during storms
• Check filters twice a week

Find protective covers in our accessories section.

93. Can monsoon humidity damage portable oxygen concentrators like Inogen One?

Yes. High humidity can corrode internal electronics over time. Always store Inogen One units indoors in a dry, cool location when not in use. Use desiccant packs inside carrying cases when travelling in monsoon-affected parts of India.

94. How should oxygen cylinders be handled during heavy rains?

• Keep cylinders indoors and away from direct rain exposure
• Dry regulator and valve after transporting in wet conditions
• Inspect daily for any water-related corrosion

See our Oxygen Cylinder Kits for protective storage options.

95. Is it safe to use humidifier bottles during monsoon season in India?

Yes, but extra care is needed. In humid conditions, bacteria can grow faster in stagnant water. Clean and dry bottles daily. Get spare bottles from our Oxygen Accessories Collection.

96. How can I prevent fungal growth in oxygen equipment during monsoon?

• Sanitize tubing and cannulas twice a week
• Store all accessories in airtight dry boxes
• Keep room humidity below 60% using a dehumidifier

Our team in Kolkata, Howrah, and across West Bengal, India offers monsoon‑specific maintenance services. Contact us on WhatsApp.

97. Should I run my concentrator daily during monsoon even if not in use?

Yes. Running devices like Oxymed Mini for 30 minutes daily helps prevent moisture settling in the system. This simple step can extend the machine’s lifespan.

98. How does monsoon weather impact oxygen purity readings?

Monsoon conditions may cause brief dips in purity output for machines like Philips EverFlo due to increased moisture in intake air. Regular maintenance helps maintain 90–96% purity. See available concentrator rentals with servicing included.

99. Can power cuts during monsoon damage my oxygen equipment?

Frequent outages or surges can harm electronics in concentrators like OxyFlow 5 or BiPAP machines. Use surge protectors or UPS backups. Our emergency backup oxygen cylinder rental service is available 24×7 in West Bengal and pan‑India—message WhatsApp for urgent requests.

100. How quickly can you provide replacement equipment after monsoon damage?

We offer 4–6 hour replacements in Kolkata, Howrah, and other West Bengal districts. For other Indian states, replacements are dispatched within 24–48 hours via express courier. Request emergency assistance through our 24×7 helpline.