O2 For Everyone: Frequently Asked Questions (FAQ)

Have a question about our oxygen products, rentals, or delivery? You’ll find the answers here—plus quick links to our most popular services.

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Frequently Asked Questions

1. What oxygen equipment can I rent or buy from O2 For Everyone?

We offer oxygen concentrators, oxygen cylinders, BiPAP/CPAP machines, and medical patient beds for both rental and purchase. See our medical equipment catalog for details.

2. How fast can you deliver oxygen equipment in Kolkata?

We deliver oxygen equipment across Kolkata—often within a few hours. For urgent needs, call our 24x7 support team or WhatsApp us directly.

3. Do you provide setup and installation?

Yes. Our technicians handle setup, provide a demo, and answer questions about safe use. For more info, see our Medical Equipment Rentals page.

4. What are the rental charges and security deposit?

Rental for standard oxygen concentrators starts from ₹3,500/month. ICU-grade devices and other equipment vary—see our current rental rates. Security deposit depends on the equipment.

5. Is oxygen equipment covered by insurance in India?

Currently, most Indian health insurance policies do not cover home oxygen equipment. Contact us for personalised advice on cost-effective options.

6. How do I know if I need home oxygen therapy?

Always consult your doctor. Oxygen therapy is typically prescribed if your blood oxygen level drops below 88%. If you need more guidance, contact our support team.

7. How do I maintain my oxygen concentrator or cylinder?

Clean tubing weekly, replace components as needed, and schedule periodic checks. Ask our team for a free maintenance checklist, or check the user manual included with your equipment.

8. What safety precautions should I take at home?

  • Keep oxygen equipment 3 meters away from flames or heat.
  • No smoking near oxygen use.
  • Install smoke detectors.

For full safety guidelines, see our Contact page or ask our experts.

9. How do I order refills or replacement equipment?

Request a refill or replacement via our online store, WhatsApp support, or by calling our 24x7 helpline.

10. Where can I find more resources about oxygen therapy?

We’re building a new resource library! Until then, get updates and expert tips by contacting our support team.

 

11. How do I choose between an oxygen cylinder and a concentrator?

If you need oxygen for short-term or emergency use, a B-Type or D-Type oxygen cylinder is best. For continuous therapy, a 5 or 10 LPM oxygen concentrator is more cost-effective and easier to manage. You can also rent both types here in Kolkata, Howrah, or Hooghly, India.

12. What is the difference between 5 LPM and 10 LPM oxygen concentrators?

5 LPM units (like Philips EverFlo or Oxymed Mini) are ideal for standard home use. For dual-patient usage or ICU setup, a 10 LPM machine is recommended.

13. Can I get oxygen cylinders delivered at home in Kolkata, Howrah, or Hooghly, India?

Yes. We offer same-day delivery of oxygen cylinders across Kolkata, Howrah, and Hooghly, India with full setup support and refill services.

14. Is a humidifier bottle necessary for oxygen concentrators?

Yes. It prevents dryness or nosebleeds. All our humidifiers and connectors are compatible with 5 & 10 LPM concentrators.

15. Do I need a prescription to rent or buy an oxygen concentrator?

Yes. A valid doctor’s prescription or discharge summary is required before dispatching oxygen therapy equipment.

16. What is a Fowler bed and when should I use it?

A Fowler hospital bed allows backrest and legrest adjustment, making it ideal for recovery, elderly care, or post-surgery support.

17. What makes the Deluxe Fowler bed different?

The Deluxe Fowler Bed includes ABS head & foot panels and a fiber-coated frame—safer, more hygienic, and more durable.

18. Do you provide ICU beds for home care in India?

Yes. We offer both Manual and Electric ICU Beds with multiple functions and nationwide delivery.

19. Are mattresses included with your hospital beds?

No. Mattresses are sold separately and come in standard, premium, and ICU variants for the perfect fit.

20. Can you deliver and install hospital beds at home in Kolkata, Howrah, or Hooghly, India?

Yes. We provide full delivery and installation support in Kolkata, Howrah, and Hooghly, India. Installation videos and WhatsApp assistance included.

21. What’s the difference between CPAP and BiPAP machines?

CPAP delivers continuous airflow, while BiPAP offers two pressure levels—ideal for patients who need respiratory support with easier exhalation. We offer CPAP and BiPAP rentals for both types.

22. Do I need a sleep study report to rent a BiPAP or CPAP machine?

Yes, a doctor’s prescription or sleep study report is usually required. You can share it via WhatsApp before placing your rental request.

23. How do I know if I need an Auto BiPAP or an ST/AVAPS BiPAP?

Auto BiPAP suits general cases like sleep apnea. ST or AVAPS BiPAP machines are for more advanced respiratory conditions. If unsure, speak to your pulmonologist or message us for guidance.

24. Can I rent BiPAP/CPAP machines in Kolkata, Howrah, or Hooghly, India?

Yes. We offer doorstep BiPAP/CPAP rentals with same-day delivery in Kolkata, Howrah, and Hooghly, India. You can confirm via WhatsApp at 9007427926.

25. Is a mask included in BiPAP/CPAP rentals?

No. Masks are sold separately based on fit and type (nasal/full face). Browse our accessories collection to buy the right one.

26. Do you rent BiPAP/CPAP machines for long-term use?

Yes. We offer discounted long-term rentals. Reply “Offers for BiPAP Rental” via WhatsApp for custom quotes on 3+ months.

27. Do BiPAP or CPAP machines need a humidifier?

Some models come with in-built humidifiers. If your device doesn’t, we recommend adding one for comfort, especially in winter or dry environments.

28. What’s the rental duration for BiPAP/CPAP machines?

We offer 7-day, 15-day, and 30-day rental options for all respiratory machines. Long-term plans also available.

29. Are BiPAP machines safe for COVID/post-COVID use?

Yes, but consult your physician before use. We sanitize all equipment before delivery. See our sanitization policy for details.

30. How do I choose the right CPAP/BiPAP brand?

We offer trusted models from BMC, Philips Respironics, and ResMed. Contact us for advice, or browse our curated BiPAP/CPAP collection.

31. What is an air mattress and when should I use one?

An air mattress helps prevent bedsores and pressure ulcers for bedridden patients. It alternates air pressure to improve circulation and comfort. Browse our AccuSure Air Mattress for ICU/home care setups.

32. Do you offer air mattresses for rent or only for sale?

Currently, our air mattresses are available for purchase only.

33. How soon can you deliver products within Kolkata, Howrah, or Hooghly, India?

We typically deliver within 1–6 hours of order confirmation in these locations. For rural or remote zones, WhatsApp us before ordering: 9007427926.

34. Do you deliver across all of India?

Yes, we deliver PAN-India. However, priority service and express delivery are available in West Bengal and neighboring states. Contact us before placing urgent orders.

35. Can I schedule delivery or return pickup in advance?

Absolutely. Let us know your preferred time slot during checkout or via WhatsApp, and we’ll align it with our dispatch team.

36. What are the delivery and installation charges?

Delivery charges vary by distance and urgency. Basic installation is free in core zones, and video assistance is available for others. See our Rental Info Page for estimates.

37. Do I get tracking or status updates after placing an order?

Yes. You’ll receive WhatsApp updates and calls from our team once the order is packed, dispatched, and delivered. Real-time support is available at 9007427926.

38. What if the equipment I received is not working?

Message us immediately on WhatsApp. We’ll arrange a replacement within 2–6 hours in Kolkata, Howrah, or Hooghly, India. Outside cities may take 24–48 hours.

39. Do I need to keep the packaging for returns?

Yes, please retain the original box or bag. We charge for missing packaging, especially on rentals like oxygen concentrators, BiPAPs, or hospital beds.

40. How do I buy accessories like cannulas, humidifiers, or oximeters?

Visit our Oxygen Accessories Collection for masks, tubes, filters, and more. All products are quality-checked and compatible with our machines.

41. What monitoring devices do you offer for home use?

We currently offer pulse oximeters and digital flow meters suitable for basic monitoring in oxygen therapy or post-discharge recovery setups.

42. Do I need a prescription to buy a pulse oximeter?

No. Pulse oximeters can be purchased without a prescription. These are essential for tracking blood oxygen saturation during recovery.

43. Which oximeter is best for daily monitoring?

Our fingertip pulse oximeters are accurate, easy to use, and come with a digital display. Browse the available models in our monitoring devices collection.

44. Do you offer bundle discounts for ICU setup equipment?

Yes. If you're ordering multiple items like beds, concentrators, BiPAPs, and accessories, message us for a custom ICU combo quote via WhatsApp.

45. How do I set up a complete ICU at home?

You’ll typically need a hospital bed (manual or electric), an oxygen concentrator or cylinder, BiPAP (if needed), mattress, and oximeter. Visit our main equipment catalog or message us for help creating a custom package.

46. What if I order a product and don’t need it anymore?

We don’t accept returns on used medical equipment for hygiene reasons. If unopened and unused, WhatsApp us within 24 hours of delivery to check return eligibility.

47. Can I cancel a confirmed rental order?

Yes, cancellations are allowed only before dispatch. Once dispatched, rental orders are non-refundable. Message us quickly via WhatsApp to request cancellation.

48. What if I receive a damaged or faulty product?

If anything arrives damaged or doesn’t function as expected, contact us immediately. We’ll replace or repair the unit under our equipment protection policy.

49. Do you offer same-day replacements if something stops working?

Yes, in Kolkata, Howrah, and Hooghly, India we offer same-day replacements. For other cities, we aim to dispatch a replacement within 24–72 hours.

50. How do I contact your support team quickly?

You can reach our support team 24x7 via WhatsApp, phone, or live chat. We're always ready to help with setup, emergencies, or order assistance.

Still have questions?