Shipping Policy

At O2 For Everyone, we are dedicated to providing our medical and healthcare products with speed, efficiency, and safety. The shipping policy below sets out the conditions concerning the delivery of any product or rental equipment ordered through our site.

1. Shipping Coverage

Delivery for O2 For Everyone is available in certain Indian cities and regions. Shipping may vary based on the kind of products being purchased and local rules.

In cases where shipping is not possible, it may take longer and cost more.

2. Products Covered Under Shipping

We deliver and arrange shipping for the following products and rental equipment:

  • BiPAP & CPAP Equipment
  • BiPAP/CPAP Rentals
  • Hospital Bed Rentals
  • Monitoring Devices & ICU Aids
  • Nebulizers
  • Oxygen Accessories
  • Oxygen Concentrator Rentals
  • Oxygen Concentrators
  • Oxygen Cylinder Rentals
  • Oxygen Cylinders (OxyKits)
  • Portable Oxygen Concentrator Rentals

3. Order Processing Time

Orders are generally processed within:

  • 2 to 24 hours for emergency medical equipment (subject to availability)
  • 1 to 2 business days for standard product orders
  • Same-day processing may be available for urgent oxygen-related requirements in selected locations

Orders placed on Sundays or public holidays may be processed on the next working day.

4. Delivery Timelines

Estimated delivery times may vary depending on customer location and product availability:

  • Local Deliveries: 2–24 hours
  • Metro Cities: 1–3 business days
  • Other Locations: 3–7 business days

Heavy medical equipment such as hospital beds or ICU aids may require additional coordination and installation scheduling.

5. Shipping Charges

Shipping charges may depend on:

  • Product size and weight
  • Delivery location
  • Urgency of delivery
  • Rental or purchase category

Certain products or promotional offers may qualify for free delivery in selected service areas.

Final shipping charges, if applicable, will be displayed during checkout or confirmed by our support team.

6. Rental Equipment Delivery

For rental products, delivery and pickup services may be arranged by O2 For Everyone.

Customers are requested to:

  • Ensure proper access for installation or setup
  • Verify the equipment condition at the time of delivery
  • Cooperate during pickup scheduling after rental completion

Additional pickup charges may apply in certain locations.

7. Installation Support

Selected medical equipment, including oxygen concentrators, hospital beds, and monitoring devices, may include basic setup or installation assistance.

Installation timing may vary based on technician availability and customer location.

8. Tracking Information

Once an order is shipped, customers may receive:

  • Order confirmation via SMS, email, or phone call
  • Tracking details where courier tracking is available
  • Delivery updates from our support team

For urgent medical deliveries, direct coordination may be done through customer support.

9. Delayed Deliveries

While we aim to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Transportation disruptions
  • Product availability issues
  • High demand during emergencies
  • Government restrictions or unforeseen events

O2 For Everyone shall not be held liable for delays beyond reasonable control.

10. Damaged or Incorrect Deliveries

Customers are advised to inspect products upon delivery.

If you receive:

  • A damaged product
  • An incorrect item
  • Missing accessories

Please contact our support team within 24 hours of delivery with relevant photos and order details for assistance.

11. Delivery Failure

Delivery may fail due to:

  • Incorrect address or contact details
  • Customer unavailability
  • Restricted access to premises

In such cases, re-delivery charges may apply.

12. Safety and Hygiene

All medical equipment is handled with cleanliness and safety measures. The rental equipment is sterilized prior to shipment using the set guidelines.

It is advised that customers adhere to the set instructions upon delivery.

13. Changes to Shipping Policy

O2 For Everyone reserves the right to modify this Shipping Policy at any time without prior notice. Updated policies will be posted on the website.

14. Contact Information

For shipping-related assistance, please contact:

O2 For Everyone
Customer Support Team
Kolkata, India

Website: o2foreveryone.com

Email: contact@o2foreveryone.com
Phone: +91 8100 33 43 53,