Cancellation Policy

O2 For Everyone aims to supply dependable medical devices and healthcare services. The Cancellation Policy below will explain the conditions that apply to the cancellation of purchases and rentals made via our website.

Our services include:

  • BiPAP & CPAP Equipment
  • BiPAP/CPAP Rentals
  • Hospital Bed Rentals
  • Monitoring Devices & ICU Aids
  • Nebulizers
  • Oxygen Accessories
  • Oxygen Concentrator Rentals
  • Oxygen Concentrators
  • Oxygen Cylinder Rentals
  • Oxygen Cylinders (OxyKits)
  • Portable Oxygen Concentrator Rentals

By placing an order or booking a rental service, customers agree to the terms mentioned below.

1. Order Cancellation Before Dispatch

Customers may request cancellation of an order before the product has been dispatched or the rental equipment has been delivered.

  • Full refund may be issued for eligible prepaid orders canceled before dispatch.
  • Refund processing may take 7–14 business days depending on the payment method and banking process.
  • Orders already processed for shipping may not be eligible for full cancellation.

To request cancellation, customers must contact our support team immediately with their order details.

2. Rental Cancellation Policy

2.1 Cancellation Before Delivery

Rental bookings canceled before delivery or installation may qualify for a full or partial refund depending on operational costs already incurred.

2.2 Cancellation After Delivery

Once rental equipment has been delivered and installed, cancellation requests may attract:

  • Pickup charges
  • Minimum rental period charges
  • Service or sanitization fees

Refunds, if applicable, will be calculated after inspection and deduction of applicable charges.

3. Same-Day and Emergency Orders

Certain medical equipment orders are processed on an urgent or emergency basis. Such orders may not be eligible for cancellation once dispatch arrangements have begun.

This includes:

  • Oxygen Concentrators
  • Oxygen Cylinders (OxyKits)
  • Portable Oxygen Concentrators
  • ICU Equipment and Emergency Medical Devices

4. Non-Cancellable Products

For hygiene, safety, and medical compliance reasons, the following items may not be eligible for cancellation or return once opened, used, or delivered:

  • Nebulizers
  • Oxygen Masks and Tubing
  • CPAP/BiPAP Masks and Accessories
  • Consumable Medical Products
  • Sanitized Healthcare Accessories

5. Refund Terms

Approved refunds will be processed through the original payment method used during purchase or booking.

Refund timelines may vary depending on:

  • Banking procedures
  • Payment gateway processing
  • Verification and inspection of returned equipment

O2 For Everyone reserves the right to deduct applicable transportation, damage, sanitization, or handling charges where necessary.

6. Cancellation by O2 For Everyone

We reserve the right to cancel orders or rental bookings under circumstances including but not limited to:

  • Product unavailability
  • Incorrect pricing or technical errors
  • Incomplete customer information
  • Service area limitations
  • Suspected fraudulent transactions

In such cases, eligible refunds will be processed accordingly.

7. Equipment Pickup and Inspection

For rental products, customers must ensure equipment is returned in proper working condition.

Additional charges may apply for:

  • Physical damage
  • Missing accessories
  • Improper handling
  • Excessive wear and tear

Pickup scheduling will be coordinated with the customer based on availability.

8. Contact for Cancellation Requests

For cancellation assistance or refund-related queries, customers may contact:

O2 For Everyone
Customer Support Team
Kolkata, India

Website: o2foreveryone.com

Email: contact@o2foreveryone.com
Phone: +91 8100 33 43 53,
             +91 9007427926